01What this policy covers
This policy explains how we handle information when you visit the website, sign up for a free forecast, write to the planning desk, or use the forecasting and stock planning service as a customer.
02Information we collect
- Account details: name, work email, company, role and the details you give at sign up, such as industry, number of SKUs, sales channels and months of sales history.
- Business data you connect: sales, stock, purchase, price and product data from POS, ERP, Tally, distributor and marketplace sources you choose to link.
- Planning activity: forecast adjustments, approvals, comments and the reasons planners record against a plan.
- Technical data: browser type, pages visited and basic logs needed to keep the service secure and working.
03How we use it
- To build forecasts, plans, stock transfer suggestions and stockout and overstock warnings for your account.
- To measure and report forecast accuracy back to you, including misses.
- To create your login, send account emails and answer messages sent to the planning desk.
- To keep the service secure, prevent misuse and fix problems.
04Your sales data stays yours
Sales data belongs to you. It is never sold, never shared with other customers and never used to plan stock for anyone else.
Models may learn general patterns, such as the shape of a festival peak, only from data that has been aggregated and cannot identify you, your products or your customers. You can opt out of this at any time from account settings or by writing to us.
05AI and automated decisions
Forecasts and order drafts are produced by machine learning models. They are suggestions with a range, a confidence level and stated reasons. No purchase or production order is placed without approval from a person on your team.
07How it is protected
- Encryption in transit and at rest.
- Read-only access to your source systems unless you turn on two-way ERP integration.
- Role based access, so each planner sees only the categories and locations assigned to them.
- Access logs reviewed regularly, and staff access limited to support you have asked for.
08How long we keep it
Business data is kept while your account is active. If you close your account or end a free trial, connected data and forecasts are deleted within 30 days unless you ask us to remove them sooner. Backups roll off within a further 30 days.
09Your choices and rights
You can ask to see, correct, export or delete your personal information, and to withdraw consent for emails, using the contact form. Account owners can export forecasts and plans at any time in Excel or CSV.
11Changes to this policy
If we change how we handle data in a way that matters to you, account owners are told by email before the change applies.
Questions about this page can be sent through the contact form.